Cancellation & Refund Policy

At Ceylon Travel Dream, we understand that travel plans sometimes change. Our cancellation policy has been designed to be fair to both our guests and our business.

• Cancellations made 30 days or more before the tour commencement date are eligible for a 100% refund.
• Cancellations made 15–29 days before the tour commencement date are eligible for a 50% refund.
• Cancellations made within 14 days of the tour commencement date are non-refundable.

Cancellations made 7 days or more before the scheduled tour date are eligible for a 100% refund.

Cancellations made within 7 days of the tour date are non-refundable.

Guests who fail to arrive for their confirmed tour without prior notice will be considered a No-Show and will not be eligible for a refund.

Requests to change travel dates, hotels, itineraries or other confirmed services are subject to availability and may result in additional charges. We will make every reasonable effort to accommodate such requests whenever possible.

If a guest is unable to travel due to flight cancellations, serious medical emergencies, natural disasters or other unforeseen circumstances beyond their control, refund requests or alternative arrangements may be considered on a case-by-case basis upon submission of valid supporting documentation. Approval of such requests remains solely at the discretion of Ceylon Travel Dream.

If Ceylon Travel Dream is required to cancel or significantly modify a tour due to weather conditions, government regulations, safety concerns, supplier issues, natural disasters or any other unforeseen circumstances beyond our reasonable control, guests will be offered one of the following where applicable:

• A full refund.
• A rescheduled departure date.
• An alternative tour of equal value.

Approved refunds will be processed through the original payment method within 7–14 business days. Processing times may vary depending on your payment provider or financial institution.

Certain products, including Kandy Esala Perahera Reserved Seating Tickets, seasonal events, promotional offers and selected experiences, may have their own booking conditions, cancellation policies and refund policies. In such cases, the product-specific policy displayed on the relevant booking page shall take precedence over this general policy.

If you have any questions regarding your booking, cancellation, refund, privacy or any other matter, please contact the Ceylon Travel Dream team using the contact information provided on our Contact Us page. We are always happy to assist you and provide the best possible support before, during and after your journey.

By accessing our website or confirming a booking with Ceylon Travel Dream, you acknowledge that you have read, understood and agreed to this Privacy Policy, Terms & Conditions, and Cancellation & Refund Policy.